Privacy Policy

CallApp Privacy Protector – protects people’s privacy from spam and unwanted calls, so privacy is very important to us!

Before you continue reading the detailed privacy policy, we would like to emphasize the following:

  1. CallApp doesn’t publish people’s private and confidential information or any other information that is not publicly accessible.

  2. Upon downloading CallApp from the Google Play, CallApp does not upload your phonebook to make your contacts’ names searchable.

  3. CallApp does upload numbers from your phonebook (as most other messaging apps do) to enrich your phonebook with social information, to notify you about new friends joining CallApp and to update you whenever you communicate with a CallApp user

  4. All social information that is displayed to other people is subjected to the restrictions and permissions that are defined in the accounts in each social network you are subscribed to. For instance, if your Facebook profile is only accessible by your friends on Facebook, then only they will see your profile information when accessing your contact in CallApp. CallApp will NOT post anything to your social profiles and will NOT send invites to your friends unless you authorize it. Moreover, CallApp does not store any login credentials on its servers; those are only stored locally on your device.

  5. Like other Contact/Communication applications available on Google Play, CallApp is deeply integrated with the underlying operating system. Thus, it (and other applications) require permissions that will enable it to integrate smoothly and seamlessly with your phone. CallApp only requests the permissions that will provide you with the best calling experience. (see more about permissions in www.callapp.com/faq)

  6. To modify the information associated with your phone number, visit the settings screen, select the Personal details setting.

  7. CallApp does not text or call any of my contacts without a user’s explicit consent.

  8. CallApp does not sell names and phone numbers.

  9. CallApp does not identify “private” / “masked” / “unavailable” or “blocked” numbers.

 

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CallApp Software Ltd. and its affiliates (“CallApp”, “we” or “us“) respect the privacy of the users of  the CallApp’s software and services (together shall be regarded as the “Service“) and are committed to protect the information of its users(“User” or “you”). We believe that you have a right to know our practices regarding the information we collect when you download the Software and use our Service. The guidelines contained herein apply to your use of the Service. This policy is incorporated to the CallApp’s Terms of Service (the “Terms of Service” or the “Terms”).

 

PLEASE READ CAREFULLY: BY DOWNLOADING, INSTALLING, ACCESSING AND/OR USING THE SOFTWARE AND SERVICE, YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY, INCLUDING TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW). IF YOU DISAGREE TO ANY TERM PROVIDED HEREIN, YOU MAY NOT DOWNLOAD, CONNECT TO, ACCESS, ACTIVATE OR USE THE SERVICE AND ARE OBLIGED TO UNINSTALL OR ERASE THE SOFTWARE FROM YOUR MOBILE DEVICE.

 

The Service is not designed or intended for children under the age of thirteen (13).
We reserve the right to request proof of age at any stage to verify that minors under the age of thirteen (13) are not using the Service. If you are under the age of thirteen (13), you may not download the Software or use the Software and Service, you may not use any feature of the Service that requires registration and you may not provide us with any of your personal details. CallApp will not knowingly collect any Personal Information (as defined below) of children under the age of thirteen (13).

  1. Types of information we may collect on our Users:

    1. Non-identifiable and anonymous information (“Non-personal Information”). Simply put, we have no idea what is the identity of the User from which we have collected the Non-personal Information. Non-personal Information which is being gathered consists of technical information and behavioral information, as detailed below:

      1. Technical information:

        1. Type of operating system of your mobile device (e.g. Android, Symbian, Apple iOS, RIM BlackBerry, MeeGo, Windows Phone, or Bada)

        2. Type of Browser (e.g. Explorer, Firefox, Chrome, Safari, etc.)

        3. Screen resolution

        4. Browser and keyboard language (e.g. English)

        5. Any Similar technical information pertaining to your mobile device.

      2. Behavioral information:

        1. The functions and actions that the User uses on the Service (i.e. the fact that User has chosen to use a certain function or access a certain webpage, like Facebook).

        2. Any Similar behavioral information.

    2. Individually identifiable information (“Personal Information”). Simply put, this information may be used with reasonable efforts to identify an individual or may be considered to be of a private and/or sensitive nature. Personal Information which is being gathered consists of: (i) any personal details provided voluntarily by the User (e.g. User’s name, email address and phone number) including by registration to the Service (ii) Personal Information associated with you and/or your Contacts (as applicable), that we gather from external Public Databases (as defined under the Terms of Service), like social networks (Facebook, Linkedin, Twitter, Foursquare, Google+, etc.) to which the User or Contact is registered and other public resources.

  2. Submission of Personal Information to CallApp:
    The Service is based on Users’ voluntary submissions that may include certain Personal Information (as described above). You may upload and share content subject to your adherence with the Terms of Service. However, note that you have the control over the content that you wish to upload to the Service and that such content may be available to other Users of the Service and to CallApp. You acknowledge and declare that the content that you submit is not confidential and once uploaded to the Service you should not have any expectation of privacy with respect to it. You must exercise caution and common sense when you submit Personal Information that may personally identify you or your Contacts.

  3. For the sake of clarification, any Non-personal Information combined with Personal Information shall be regarded as Personal information.
    CallApp servers will not collect any Personal Information from you without your approval. Among other things, we will not collect:

    1. Any text a User enters into search boxes.

    2. Any chat or other correspondence, notes or posts between a User and any third-party, published or unpublished over the Internet.

  4. The two main methods we use to collect information on our Users:

    1. We collect information while you download, install, access, activate or otherwise use the Service and the Software. In other words, when you download CallApp Software and access the Service we are aware of your usage of the Service, and may gather, collect and record the information relating to such usage.

    2. We collect information which you provide us voluntarily. For example, when you wish to register to the Service, we will ask you to provide certain Personal Information which shall be kept on our servers. Each time you will be interested in providing a voluntarily information (including information pertaining to your Contacts, when you register to the Premium Service package), we may ask you to consent to the collection of such information.

  5. The purposes of the collection of information

    1. Non-personal Information is collected in order to:

      1. Enhance the User’s experience on the Service (e.g. by determining the screen resolutions).

      2. Learn about the preferences of Users and general trends on our Service (e.g. understand which function or social network is more popular than others).

    2. Personal Information is collected in order to:

      1. Personalize your experience on the Service as well as the experience of other Users.

      2. Provide you with certain information and services available only to registered Users (such as presenting you with your mutual friends with the person calling you).

      3. Share your submissions with other Users of the Service and to facilitate communication between you, your Contacts and other users.

      4. Enforce the Terms of Service.

      5. Allow us to contact you (e.g. via email) with proposals and tailored information regarding events, offers, etc.

      6. Identify you when conducting customer service operations (such as Software updates, providing Service feedback, etc.).

  6. Sharing Personal Information with third parties:
    We will share Personal Information only in the following cases: (a) to satisfy any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce these Privacy Policy or the Terms of Service, including investigation of potential violations thereof; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to respond to claims that any content published on or through the Service violates any right of a third-party; (e) to respond to claims that unauthorized information (e.g. phone number, name, etc.) of a third-party has been kept in our Database and transferred to other third parties through the Service; (f) to protect the rights, property, or personal safety of the CallApp, its Users or the general public; (g) when CallApp is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of the assets of CallApp; or (h) pursuant to your approval, in order to supply certain services you have requested from CallApp.

  7. Deletion of Personal Information
    If for any reason you wish to delete your Personal Information from our Database and servers, you should send an email to: support@callapp.com, and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws. Regardless if CallApp is installed you can still unlist your number from CallApp services by logging onto http://www.callapp.com/unlist and CallApp will not search the CallApp Universal Contact Book for your phone. (Note, however, that your details may still be available to us through public and open directories).

  8. Opting out of the Service
    You may at all times opt out of the Service by uninstalling the Software from your mobile device, either by choosing the uninstall option on the Software, or by using the software removal option of the operating system of your mobile device. Upon un-installing the Software, we will no longer collect any further information from you, nor will we provide you with the Service, including with any information pertaining to your Contacts or other third parties who initiate phone calls with you.

  9. Cookies & Local Storage
    When you access to the Service, CallApp may use industry-wide technologies such as “cookies”, Flash and/or Silverlight (or similar technologies), which stores certain information on your mobile device (“Local Storage“) and which will allow us to enable automatic sign-in to the Service, and make your browsing much more convenient and effortless. It is easy to prohibit the Local Storage. Most browsers will allow you to erase cookies, block acceptance of cookies, or receive a warning before a cookie is stored. In order to erase or disable the Local Storage option in Flash or Silverlight you should use the settings option of Flash/Silverlight according to the specific instructions provided by the technology provider. However, if you block or erase cookies, or change the settings of Flash and/or Silverlight, your online experience may be limited.We may also use certain third-party cookies. These are a different kind of cookies, which are stored on your mobile device by a third party site, rather than by the CallApp. This kind of cookie is updated each time you use CallApp’s Service, and also when you visit other website or access to other applications that uses similar cookies. Third-party cookies usually store only a Non-personal Information, such as the web pages you have visited, the duration of your browsing, etc.

  10. Security
    We take a great care in maintaining the security of the Service and the information you submit to the Service and in preventing unauthorized access to it through industry standard technologies and internal procedures. However, we do not guarantee that unauthorized access will never occur.

  11. Third Party Sites
    While using the Service you may encounter links to third party websites. Please be advised that such third party websites are independent sites, and we assume no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such sites. We encourage you to carefully read the privacy policies and the terms of use or service of such websites.

  12. Changes to the Privacy Policy
    The terms of this Privacy Policy will govern the use of the Service (including the Software) and any information collected therein. CallApp reserves the right to change this policy at any time, so please re-visit this page frequently. In case of any material change, we will post a clear notice on CallApp’s site. Changes to this Privacy Policy are effective as of the stated “Last Update” and your continued use of the Service on or after the Last Update date will constitute acceptance of, and agreement to be bound by those changes.

  13. Report CallApp / Got any questions?
    If you believe that your privacy has been compromised by any person, in the course of using the Service, or you have any questions for us, please contact CallApp at: support@callapp.com.