Last Updated: July 15th, 2017
As a collaborative community, CallApp’s top priority will always be its relationship with the community. CallApp is firmly committed to the security and protection of the personal integrity of our users, their contacts, and CallApp’s service, as set forth herein.
CallApp Software Ltd. and its affiliates (“CallApp”, “we” or “us”) respect the privacy of users (“user” or “you”) of CallApp’s software (“Software”) and services (together with the Software, the “Service”) and are committed to protect information, including Received Information.
“Received Information” means a user’s private, personal or personally identifying or identifiable data or information, including content and contact information such as name, email address, or social network identifier.
The Service is not designed or intended for children under the age of thirteen (13).
We reserve the right to request proof of age at any stage to verify that minors under the age of thirteen (13) are not using the Service. If you are under the age of thirteen (13), you may not download the Software or use the Service including the Software, you may not use any feature of the Service that requires registration, and you may not provide us with any Received Information. CallApp will not knowingly collect any Received Information concerning children under the age of thirteen (13).
- Contributors of Received Information
Information from user or user devices
When users register, download, install, access, activate or otherwise use the Service or interact with us on our website, Received Information may be received, processed and retained from user and devices the user may use in interactions with the Service.
Received Information may include any of the following: geo-location, IP address, device ID or unique identifier, device manufacturer and type, device and hardware settings, ID for advertising, ad data, operating system, operator, IMSI (international mobile subscriber identity), certain information regarding contacts contained in user device phone books (“Contacts”), phone number, connection information, screen resolution, usage statistics, device log and event information, incoming and outgoing calls and messages, times and date of calls, duration of calls, behavioral information, version of the Software used, and other information based on interactions with the Services. Received Information does not include recordings of calls produced through use of CallApp’s recording call feature.
In addition, if a user provides user identifier information for third party social media services, such as Facebook, Google+, LinkedIn, Twitter and Foursquare, so that the Services can interoperate with the social media services, the user’s identifier associated with the social media service (including mapped photos where applicable) will be stored and processed.
Please note that we never store any passwords to any social media service.
Data/names may also be associated with a phone number through our name/data tagging functionality, which allows a user who receives a call from a phone number which is not associated with data or a name in our resources to indicate the data/name to be associated with that number. This data/name will only be associated with a number through the name/data tagging functionality if a sufficient number of independent users, based on our algorithms, have indicated similar data/name for the relevant number.
When a user reports a phone number as being “spam”, we store that phone number in combination with the user’s internal ID in order to maintain the user’s spam list online and also for the purpose of building a community-based spam-blocking directory.
Received Information may be linked and combined with data from other sources.
Information from Public Resources and other users of the Service.
We receive data from Public Resources (as defined under the Terms of Service) associated with users and user Contacts, including from social networks to which users or user Contacts are registered, such as Facebook, Google+, Linkedin, Twitter, and Foursquare.
Other users of the Services may provide us with Received Information about you, and you hereby provide your consent to our use and sharing of such Received Information.
Information from cookies and similar technologies.
Information associated with users is collected from cookies and similar technologies such as digital identifiers, log files, web beacons, and plugins (“Cookies”), which store certain information from user devices, allowing us to understand and save preferences for future visits and to compile aggregate data about site traffic and site interaction. If a user provides Received Information to us, then this Received Information may be linked to data stored in Cookies.
Information may also be collected by third-party Cookies, which are Cookies that are controlled by a third party and not by us, that store certain Received Information on user devices (“Third-Party Cookies”). Third-Party Cookies may be updated each time a user uses the Service, or each time a user visits other websites or access other applications using similar types of Cookies. We do not control Third-Party Cookies or the types of information that are compiled by them, or the use of Received Information by the relevant third party.
You may opt out of Cookies, including Third-Party Cookies. Most browsers allow you to block or remove Cookies. If you block or erase Cookies, including by changing settings, your ability to use the Service may be limited.
- How we use information, including Received Information
Information, including Received Information, may be used by us to:
- provide, maintain and improve the Service,
- enhance and personalize your experience on the Service,
- provide you with information and services that are available only to registered users of the Service,
- share Content with other users of the Service and facilitate communications between users of the Service.
- help us learn about specific preferences and general trends,
- provide you with information about the Service and allow us to respond to your queries,
- allow us to identify and contact you, including in connection with promotional offers and customer service operations such as software updates,
- provide you with tailored content such as search results and advertisements that may be relevant to you,
- develop new services and software,
- understand traffic to our site and for other internal purposes,
- resolve disputes and enforce our policies including our Terms of Service,
- detect, prevent, or otherwise address fraud, security or technical issues,
- protect CallApp and its users.
- Sharing Received Information
Information, including Received Information, may be shared with third parties as follows:
- to third party service providers and other users in connection with the provision of the Service,
- to satisfy applicable law, regulation, legal process, or governmental request,
- to an acquirer of CallApp or of all or part of CallApp’s business activity,
- to a third party examining the business of the company, or a consultant acting under a non-disclosure agreement agreed with us,
- to third parties for commercialization purposes,
Received Information shared with third parties may be provided in hashed or encrypted form, consistent with market practices, and may be used to identify users across devices and channels for the purpose of serving targeted advertising. We may be compensated for information, including Received Information, shared with third parties. Users will not receive compensation in connection with such sharing or other use.
- Third Party Partners
Third party partners may be engaged for the purpose of identifying users and delivering to them interest-based content and advertisements. We may share Received Information with our partners such as name, postal address, email, or other identifier and may do so in non-human readable form. Our partners also may collect information directly from user devices, such as IP address, device ID, information about browser or operating system, and depending on device settings, geographic location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of the device, and may combine their our information including Received Information with information from other sources; and may place or recognize unique cookies on user browsers. To opt-out of third party cookies, please go to http://www.aboutads.info/choices. To opt-out of the use of device IDs for targeted advertising, please see http://www.aboutads.info/appchoices.
- Third Party Sites and Privacy Policies
- Opting Out
Users may opt out of the Service by uninstalling the Software from their device, either by choosing the uninstall option on the Software, or by using the software removal option of the operating system of their device.
Upon uninstalling the Software, we will no longer collect any further information, including Received Information, from you through the Service, nor will we provide you with the Service, including with information via the Service pertaining to your Contacts or other third parties that initiate phone calls with you.
If we have already shared your information with a third party, you will need to be in direct contact with that third party in connection with your concern, question, request or demand in connection with such third party’s use or sharing of your information.
- Deletion of Received Information
We may retain information indefinitely except where prohibited by law. If you wish to delete any of your Received Information from our resources and/or servers, please send an email to: firstname.lastname@example.org, and we will make reasonable efforts to delete such Received Information pursuant to applicable privacy law requirements. In such event, subject to applicable privacy laws, your information will be deleted or unlisted from our active database but may remain in our archives.
You may unlist your number from the Service by logging onto https://www.callapp.com/unlist. Once you are unlisted from the Service, CallApp will not search the CallApp Universal Contact Book for your phone number. However, your details may still be available to us through Public Resources.
Notwithstanding the foregoing, if we are required to maintain certain information, including Received Information, about you, we will comply with your deletion request after fulfilling any legal requirements. We will retain anonymous information and may need to retain some identifying information to ensure that your request continues to be honored.
We take commercially reasonable efforts to maintain the security of the Service and the information you submit to the Service, including your Received Information, and preventing unauthorized access to your information, including your Received Information, through the use of industry-standard technologies and reasonable internal procedures, including transmitting your data using modern security measures such as encryption.
In the event that we become aware of any accidental or unauthorized access to your information, we will use commercially reasonable efforts to notify you of such.
- Transfer of Information to a Different Jurisdiction
Most Received Information is stored in the USA, We or our infrastructure providers may transfer Received Information to a different jurisdiction at our or their sole discretion.
- Law and Jurisdiction
- Inquiries or Complaints