To create a new contact, go to the CallApp keypad and type the contacts name. Then click on the number in the top row and select Create New Contact or Update existing. Fill in the contact information and click save.
Follow the instructions in the GIF:
To edit existing contact, go to the CallApp phone book and open it. Then click on the pencil icon next to the picture of the contact. Fill in the contact information and click save.
Follow the instructions in the GIF:
To delete an existing contact, go to the CallApp phone book and open it. Then click on the three dots on the top right of the screen and select Delete and confirm the deletion
Follow the instructions in the GIF:
For more information contact CallApp Support
Two options:
1. From keypad – Insert the number and press “Add to contacts”.
2. From the number’s contact details window – If a number is not listed in your phone book, an ‘add’ icon will appear next to it. Click on the icon to add the contact to your phone book.
In order to announce a caller name please go to CallApp -> side menu -> Settings -> Caller ID.
Then you will see the option to switch on the announce caller name feature.
Please make sure that your device supports that feature.
How can I block a phone number?
There are two ways to block a number or contact:
1. Press on the number or contact for several seconds. A menu will appear that include an option to Block. Click on “block” and the number will appear in the block list.
2. Click on the Block tab in the menu, press “Add new entry” and insert the number or contact you wish to block.
If we have yet to identify a number, then we will ask for your help to either confirm the contact is who we think they are, or tell us that it’s not them, as well as who they truly are.
This is where you can also mark the number as spam.
Yes! It’s the same process as reporting a spam number.
Click on the contacts name, and on the top right you’ll see three dots. Click on the dots, and you’ll be given a few options.
Press block, confirm, and then you’ll be sure to never receive a call from that contact again.
Go to the Block Tab the into ‘Settings’ and activate the option ‘Private and Hidden’.
Please note that there are two options for blocking – ‘Silent’ so that you do not receive notifications if a call is received from the blocked number. The second option is ‘Hang up’ that does not allow the blocked number to call your device.
The CallApp Premium version without ads is available for a monthly payment (‘Go Pro – Ad-Free’ –> ‘Buy CallApp’) or for a one-time payment (‘Go Pro – Ad Free’ –> ‘For one-time payment’).
The purchase of the premium version is done through Google Play.
They support a variety of payment methods in different countries.
We suggest you check this link to see what methods (other than credit card) are accepted in your country:
https://support.google.com/googleplay/answer/2651410
If you have further questions don’t hesitate to contact us at support@callapp.com
With CallApp, you can customize nearly every aspect of your calling experience, from super skins to covers, themes, keyboards and even your ringtones!
In just a few simple steps you can customize your call screen.
Enter our store and choose between free or premium call screens, perhaps even uploading your very own video!
You can either set one default call screen, or even set a different one for each contact by checking off their name.
Please note that you can edit your CallApp profile yourself!
Here’s how to do it:
Make sure you have the latest version of CallApp since it’s a new feature.
To download or update your version –> callapp.com/se
Open CallApp side menu.
Press the edit symbol on the right side of your picture (see image attached)
Edit your personal details & link your social media account
By setting CallApp as your main dialer, you can get customized keypads as well as other customization features.
Our premium packages also offer more opportunities to customize your calling experience.
Is CallApp available for iOS devices?
Unfortunately, at the moment, CallApp is not available for iPhone or other iOS devices, but is on all Android devices.
The social information that is displayed for other people to see is subjected to the restrictions and permissions that you have defined in your account in each social network you are subscribed to. For instance, if your Facebook profile is only accessible to your friends on Facebook, then only they will be able to see your profile information when accessing your contact in CallApp. Moreover, CallApp does not store any login credentials on its servers; those are only stored locally on your device.
You can unlist your number from CallApp services by by visiting our unlisting page and typing your phone number, then CallApp will not search the CallApp Universal Contact Book for your number. (Note, however, that your details may still be available in public and open directories).
Changing the social media information that is linked to a contact can be done as follows:
In the contact details screen, under ‘Social Feeds’ press on one of the social media network icons then search for the correct social media profile and match.
Alternatively, in the contact details screen, press the contact’s photo and hold for several seconds. This will take you to a window where you can confirm the information or dismiss it. Clicking on dismiss will take you to the social network search screen where you can search for the contact’s correct profile.
In order to clear the call log records:
Go to the call log, then press the 3-dots menu that is right to the search line and choose “clear call log” or ”select calls”. Then you can select the records you want to delete and once you finish press the “delete” icon.
See instructions in the following GIF:
* Please notice that deleting CallApp’s call log, will also delete your native call log
Why does this happen? CallApp presents information to CallApp users from different social media networks and web sources, it is an automatic artificial intelligence solution for connecting each phone number in the world to up to 60 different information sources. Doing this is very ambitious and sometimes the system makes mistakes in auto-matching.
How can this be solved? The good news are that you as a user can assist us to make CallApp better, by correcting wrong matches. This can be done by long-pressing the wrong information (or tapping on the question mark) and telling the system that the information is wrong when the question appears. Moreover, the user can match the correct info by himself through the app.
In order to make a call directly from the contact list by swiping on the contact, go to the app’s Settings and mark the option ‘Contact list page swipe (disabled)’.
My phone has a double ring
In order to solve your problem, please follow the directions below:
1. Verify that your device has the latest version of CallApp.
2. Verify that CallApp is set as your default dialer.
3. Go to Menu–>Settings–>Caller ID
4. Under “In Call Service”, turn on “Solve double ringing”.
See instructions in the following GIF:
We wish you nothing but the best possible calling experience !
For more information contact CallApp Support
Why do I need to enable Notification permission ?
You need to enable the Draw over other apps permission so that you can see the Caller ID as well as the call and SMS alerts without delays and also enable all our functions that will work optimally.
How to enable Notification permission ?
1) Please locate CallApp on your device and long press on it until it opens a menu and then click on the ( i ) info mark (as shown in the first picture).
2) Please enter the ‘Permissions’ menu (as shown in the second image).
3) Please go to the bottom of the screen you may be asked to click on ‘Advance’ (as shown in the third image) and enter into ‘Display menu over other apps’ (as shown in the fourth image).
4) Please give this permission to CallApp (as shown in the fifth photo).
If I record a call, how can I save it?
Select the call recorder, and then on the top right click on the three dots, and choose settings.
If you enable auto recording, then your recordings will be automatically recorded and saved upon every call.
If you select manual, then the calls that you choose to record will also automatically be saved.
Do you already have CallApp and need help?
You can help us help you and shorten the response time.
Please send us feedback from the app under “contact us”,
So we can give you the fastest and best help.
We wish you nothing but the best possible calling experience !
How to make a conference call ?
It’s very easy to make a conference call with CallApp-
During any call, press on the “+” button, choose “Add a call” and then merge them.
Enjoy (:
How can I mark a caller as incognito ?
By clicking on the three dots next to any saved contact, you will be given the option as marking this caller as incognito.
This will mean that whenever they call you, their number will not show up on your call log.
Can I remove ads ?
Sure you can !
You can enjoy an ad free experience with CallApp by purchasing our premium package.
If you miss a call, you will be sent a notification right away, and a more bold reminder if they are one of your favorite contacts.
If you’ve missed 2 calls from the same contact, then within 20 minutes you’ll already be sent another reminder.
Depending on how important the contact is to you based on our AI technology, we will also send more frequent reminders.
Upon opening your phone the next morning, you will also be provided with a summary of your missed calls that you haven’t called back.
If you made a call that wasn’t answered, you’ll be sent a friendly reminder 15 minutes later.
At 16pm, you’ll receive a daily summary of all the calls that weren’t answered.
Smart reminders use AI technology in order to understand your calling behavior and patterns in order to provide you with the most personalized calling experience yet.
Dark mode is a great way to save battery and can also be more easy on the eye
In order to set CallApp to dark mode, just open CallApp side menu and tap on the black dot in the bottom of the side menu.
How can I share a call recording?
You can play and save your recordings, as well as back them up and even share them!
Simply tap on the recording and press on the share button as shown below.
The recordings are saved on your internal storage in a folder named “RecordingsCallApp“.
Yes they can! With CallApp plus, any number can be identified from social media platforms such as Whatsapp, Viber and Facebook!
Even unsaved numbers can be identified.
Of course! Here at CallApp we have the largest phone number database in the world in order to identify just about any contact, even those that aren’t saved as a contact in your phone.
We work around the clock to make sure that our phone number database is constantly updated and accurate, and that spam numbers are marked as so.
The short answer is – unfortunately, yes.
But here at CallApp, we aim to ensure that our database is as accurate as possible, and are constantly updating it and performing checks for accuracy.
No Caller ID generally means that the caller has decided to make an incognito call, preventing you from identifying their number.
It’s likely to be spam and we suggest not answering these calls.
Yes! CallApp is completely FREE and for unlimited time!
In addition, a Pro-version of CallApp is available for users who prefer to purchase a premium version of the app which is free of ads.
I’m having issues with my premium account
In order for us to help you with your premium account, we need some more information about your issue.
Please follow the directions below:
1. Please go to General and press the button “send a review with purchase details”.
2. Please send us the receipt from Google Play Store of your CallApp premium purchase.
3. Please send us a screenshot of CallApp in Google Play subscriptions.
Thank you (:
How to make CallApp my main dialer?
In order to make CallApp your main dialer, go to “Device Settings” -> “Apps” -> click on “Clear Default”.The next time you make a call it will ask you which app to use.
Click on “CallApp” and then press “Always”
You can also go to CallApp settings -> Caller ID -> Set CallApp as your calling app.
Why do I need to set CallApp as my main dialer?
Since Google changed its policy, you need to set CallApp as your default dialer in order to use CallApp features including Call Recorder feature and many other features. By setting CallApp as your main dialer, you will be able to have a faster overall calling experience since everything will take place within our app.
Having CallApp as your main dialer also offers more customization options such as customized keypads.
To see your list of recorded calls, open the app’s menu > press on Call Recorder.
If you wish to add one the recording to Favorites, do the following:
- Press the action button (on the top right side of the screen)
- Choose the option “Add Favorite”
- Select the recordings you want to add to your favorites
- Press on the ‘star’ icon (on the top right side of the screen)
If you wish to delete your recordings, do the following:
- Press the action button (on the top right side of the screen)
- Choose the option “Delete Recordings”
- Select the recording you want to delete
- Press on the ‘trash’ icon (on the top right side of the screen)
Why do I need to enable Notification permission ?
You need to enable the Notification permission so that you can see the Caller ID as well as the call and SMS alerts without delays and also enable all our functions that will work optimally.
How to enable Notification permission ?
1) Please log in to your Android device settings and log into ‘Apps & notifications’ (as shown in the first photo)
2) Please go to the bottom of the screen (you may be required to click on ‘Advance’ as shown in the second photo) and enter the ‘Special app access’ (as shown in the third photo)
3) Please enter ‘Notification access’ (as shown in the fourth photo) then give CallApp this permission (as shown in the fifth photo).
Can I search for a business or non-mobile number?
Yes!
Our phone number look-up allows you to look for any number, whether its a mobile phone, landline, restaurant or business.
Your phone stopped ringing?
In order to solve your problem, please follow the directions below:
1. Verify that your device has the latest version of CallApp.
2. Verify that CallApp is set as your default dialer.
3. Go to Menu–>Settings–>Caller ID
4. Under “In Call Service”, turn on “Always ring/vibrate on incoming call”.
See instructions in the following GIF:
We wish you nothing but the best possible calling experience !
For more information contact CallApp Support
There are two options for call recording: automatic and manual options.
Go to the CallApp menu -> top left corner click the settings icon -> then click Recorder.
The auto recording will automatically record your calls.
The manual recording option will let you do it manually. With the manual option on, make a call and at the bottom right corner of the call screen a Recording icon will show up. click that button when the call connects.
Issues in Android 9-13 are experienced since Google’s new recording policy.
Our new “recording test” feature can solve this for most devices. Please go to Menu –> Settings –> Recorder and follow the instructions of the “recording test”.
If the problem has not yet been resolved at the end of the process, you will have the option to contact the customer support for further assistance.
See instructions in the following GIF:
For more information contact CallApp Support
How do I unblock a contact?
In order to unblock one of your contacts, please go to the Call Blocker – Block List.
There you’ll find the desired contact on the list and press X (next to their name) to remove the block. (see image below).
Another way is to go to the contacts list – go to the contact’s profile – press on the + button (next to green call button) and choose Unblock.
How to use CallApp?
Using CallApp is as simple as ever, offering the most user-friendly experience possible!
CallApp provides you with the answers to all of your calling needs, starting with Caller ID, which helps you always know who is calling thanks to our phone number database, known to be the world’s largest.
You can enjoy this feature by simply installing CallApp, and it’s free of charge too. Call Blocking is another free feature that is offered to all users, allowing them to block any number, spam or not, and can easily be marked with a simple click on their number – ensuring that you’ll never receive an unwanted call again.
On top of all these useful features, CallApp offers AI call management tools such as personalized missed call and ‘who didn’t answer me’ reminders to help you stay on top of all your calls and never skip a beat. Our innovative technology understands your calling behavior and automatically provides you with a personal assistant, at your service around the clock.
And when it comes to customization, enter our in-app store to see the endless ways that you can make your calling experience your own, from personalized call screens to keypads, themes, and much, much more!
By using CallApp as your main dialer, you can also allow yourself to have additional features that make your calling experience even faster.
CallApp does support Dual SIM cards.
Please verify that you have properly inserted the 2 SIM cards.
In order to change the name of the SIM, you need to change it first on the device’s settings.
In order to change the SIM priority, please go to the side menu – Settings – General – Set sim Cards priority.
You can choose which SIM card you would like to make the call with.
For more information contact CallApp Support
CallApp is the #1 Caller ID & Block app in the US and the world’s largest, most comprehensive, unlimited and FREE caller-id.
CallApp identifies a billion of unknown callers before you pick up the phone and updates your contacts with social pictures & info from: Facebook, LinkedIn, Instagram, Twitter, Foursquare, Whatsapp and all major social networks & web sources.
Why is CallApp better than any other caller ID app?
Well, you should probably already know the answer to this if you’re a CallerApp user, but we have no problem clarifying things for you. CallApp isn’t just any other Caller ID app, with the world’s largest database of phone numbers, allowing you to find just about any number out there, and block them too.
And on top of all the essentials, we also offer unbeatable customization features to make your calling experience the best yet.
How can CallApp help me be more productive?
CallApp can help you be more productive by managing your calls and providing you with both missed call reminders and even reminders about the calls that have yet to be returned to you.
Our AI technology acts pretty much as a personal assistant for you around the clock.
Is CallApp Safe?
Yes! CallApp does not share your data or personal information with any additional parties and is here to help protect you from spam callers.
CallApp cannot be moved to the SD card on your mobile device, due to a limitation imposed by the Android OS. Android does not allow applications residing on the SD card to perform sync operations. Syncing contact information is a fundamental feature used by all successful communication management solutions including CallApp.
Like other Caller ID & Communication applications available on Google Play, CallApp is deeply integrated with the underlying operating system. Thus, it (and other applications) requires permissions that will enable it to integrate smoothly and seamlessly with your phone. CallApp only requests the permissions that will provide you with the best calling experience.
| Permission | Usage |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
For more information contact CallApp Support
